Job Postings

Come join the Fringe!

Job Postings

Current as of July 28, 2021

Customer Service Representatives

The first step for many patrons who attend an event at the KeyBank Rochester Fringe Festival is buying a ticket at the Box Office, or looking at a t-shirt in the merchandise tent. Do you want to be one of the smiling faces that they see? Great! Because we are accepting applications for Customer Service Representatives!

This job is highly customer service based - working with patrons in person, as well as over the phone, and occasionally assisting the Front of House staff with scanning/banding patrons attending an event in the Spiegeltent.

A successful candidate would be skilled in the following areas:

  • Emcee-ing - Ability to communicate clearly and professionally in both written and verbal communication is critical. Troup-oriented - In addition to communicating with our external patrons, it will also be necessary to work well with other Fringe staff members.
  • Showing your work - There are a lot of moving pieces and in the troup-oriented spirit, it helps immensely if you are thoughtful about making notes about work which has been completed, still needs to be done, or flagging potential issues to review later.
  • Computer-Nerding - At Fringe, we operate on a number of web-based platforms to keep everyone on the same page (tickets, POS, task delegation, case management, spreadsheets/docs, etc) so you should be comfortable navigating around those systems efficiently.

Prior experience in ticketing or retail is a plus, but we are excited to train candidates with the right attitude. Other skills that will make you stand out: success in a customer-facing role. For example, has a customer ever told you that you made their day? Tell us your favorite success story in your cover letter!

This on-site position will begin when the Speigeltent opens in early September, (training may be held earlier, but that is TBD) and will run for the duration of the festival (September 14-25, 2021). Schedule will vary depending on the needs of the sales office, as well as availability of representatives hired. Please include your availability in your cover letter as well.

To be considered for this position, please include a cover letter (indicating your availability) and resume in your submission.

PLEASE NOTE: All staff are required to be fully vaccinated against COVID-19.

Rochester Fringe Festival, Inc. (the “Fringe”) is firmly committed to creating a respectful working environment and prohibits unlawful discrimination or harassment based on race, sex, gender, age, religion, disability, sexual orientation, gender expression, predisposing genetic characteristics, genetic information, national origin, military status, color, marital status, domestic violence victim status, or any other characteristics protected by law. This prohibition against unlawful discrimination and harassment applies to all terms and conditions of employment, including hiring, placement, assignment of duties, training, promotion, termination, compensation and benefits. All Fringe employees are responsible, individually and collectively, for fostering respect and teamwork in the workplace and for complying with this policy prohibiting discrimination and harassment in all facets of the Fringe’s business.




Venue Ticketing Manager

The KeyBank Rochester Fringe Festival Box Office is looking for a Venue Ticketing Manager to help coordinate the ticketing needs of all of our satellite venues.

The Fringe extends far beyond the Spiegeltent and Spiegelgarten at One Fringe Place. Performances are happening all over Rochester, in traditional venues, and surprising spaces alike. Our Venue Ticketing Manager works with all of our venues to help set up their box office for success, and to assist them during the festival to ensure operations run smoothly. If this sounds like your kind of job, we want your application!

This position falls within The Fringe Box Office, so customer service is important. Both directly interacting with customers, and assisting venues to understand policies and how to handle customer service inquiries. A successful candidate would be skilled in the following areas:

  • Supervising - This position is a supervisory position in the ticket office. It will require quick thinking, and the ability to make good decisions in a fast-paced, potentially stressful environment.
  • Training - A large portion of this role will be working with our venues. This includes training them on the use of our ticketing system (TicketLeap), working with them on cash-handling/reconciliation procedures, and being available to answer questions as they arise.
  • Troup-Oriented - In addition to communicating with the venues, it will also be necessary to work well with other Fringe staff members, and customers.
  • Emcee-ing - Ability to communicate clearly and professionally in both written and verbal communication is critical. Showing your work - There are a lot of moving pieces and in the troup-oriented spirit, it helps immensely if you are thoughtful about making notes about work which has been completed, still needs to be done, or flagging potential issues to review later.
  • Computer-Nerding - At Fringe, we operate on a number of web-based platforms to keep everyone on the same page (ticketing through TicketLeap, task delegation via ClickUp, case management on Desk/Salesforce, spreadsheets/docs, etc) so you should be comfortable navigating around those systems efficiently. Familiarity with those particular systems is not critical, but you must be excited about the idea of learning a new system.

Prior experience in ticketing and/or customer service is a plus, but we are excited to train candidates with the right attitude. Other skills that will make you stand out: success in a customer-facing role, prior supervisory experience. For example, has a customer ever told you that you made their day, or a colleague thanked you for how much you helped them? Tell us your favorite success story in your cover letter!

This position will begin ASAP in a limited, telecommuting, capacity while working with the Director on systems/operations. As we approach the festival, the hours will increase. When the Box Office opens in early September, it will increase to 35-40 hours and will be an on-site role for the duration of the festival, (September 14-25, 2021.) Exact schedule will vary depending on needs of the ticket office, as well as availability of representatives hired. Please include your availability in your cover letter as well.

To be considered for this position, please include a cover letter (indicating your availability) and resume in your submission.

PLEASE NOTE: All staff are required to be fully vaccinated against COVID-19.

Rochester Fringe Festival, Inc. (the “Fringe”) is firmly committed to creating a respectful working environment and prohibits unlawful discrimination or harassment based on race, sex, gender, age, religion, disability, sexual orientation, gender expression, predisposing genetic characteristics, genetic information, national origin, military status, color, marital status, domestic violence victim status, or any other characteristics protected by law. This prohibition against unlawful discrimination and harassment applies to all terms and conditions of employment, including hiring, placement, assignment of duties, training, promotion, termination, compensation and benefits. All Fringe employees are responsible, individually and collectively, for fostering respect and teamwork in the workplace and for complying with this policy prohibiting discrimination and harassment in all facets of the Fringe’s business.


Ticket Concierge

Do you love the arts? Do you have a knack for schmoozing while also keeping a super-human attention to detail? Well, good news! The KeyBank Rochester Fringe Festival is looking for a Ticketing Concierge!

What is a Ticketing Concierge? Glad you asked! This position liaises between all of our critically important patron segments - sponsors, board members, press, and arts industry professionals.

What are we looking for? Again, glad you asked! To be successful in this position, you should be skilled in the following areas:

  • Effective Emcee - Ability to communicate clearly and professionally in both written and verbal communication is critical.
  • Troup-oriented - In addition to communicating with our external patrons, it will also be necessary to work well with other Fringe staff members.
  • Juggling - Not in a literal sense (but that’s impressive, if you can!) There are a lot of moving pieces and you should be able to keep all of your I’s dotted, and your T’s crossed with the greatest of ease.
  • Computer-Nerding - At Fringe, we operate on a number of web-based platforms to keep everything running smoothly, so you should be comfortable navigating around those systems.

If you have prior experience in ticketing, you should definitely apply, but don’t be dissuaded if you’ve never worked in a ticket office before, as we will train the right candidate. What we are looking for is someone with an amount of success within a customer facing role. For example, has a customer ever told you that you made their day? Tell us your favorite success story in your cover letter!

This position will begin ASAP in a limited, telecommuting, capacity while working with the Director on systems/operations. As we approach the festival, the hours will increase. When the Box Office opens in September, it will increase to 35-40 hours and will be an on-site role for the duration of the festival, (September 14-25, 2021.)

To be considered for this position, please include a cover letter (indicating your availability) and resume in your submission.

PLEASE NOTE: All staff are required to be fully vaccinated against COVID-19.

Rochester Fringe Festival, Inc. (the “Fringe”) is firmly committed to creating a respectful working environment and prohibits unlawful discrimination or harassment based on race, sex, gender, age, religion, disability, sexual orientation, gender expression, predisposing genetic characteristics, genetic information, national origin, military status, color, marital status, domestic violence victim status, or any other characteristics protected by law. This prohibition against unlawful discrimination and harassment applies to all terms and conditions of employment, including hiring, placement, assignment of duties, training, promotion, termination, compensation and benefits. All Fringe employees are responsible, individually and collectively, for fostering respect and teamwork in the workplace and for complying with this policy prohibiting discrimination and harassment in all facets of the Fringe’s business.



VOLUNTEER COORDINATOR

Do you get excited about meeting new people and helping to facilitate the largest multidisciplinary performing arts festival in New York State? How about establishing trusting relationships with your new friends, motivated by your desire to make sure they are informed, appreciated, and ready to brighten the day for new people they meet? When unexpected problems surface, do you stand up a bit straighter, crack your knuckles, and get on with saving the day? We may have just the job for you. But first, a bit about the Fringe.

Since its debut in 2012, the Rochester Fringe Festival has drawn more than a half million visitors from all over the world to nearly 4,000 diverse performances and events. In fact, Rochester’s not-for-profit Fringe has become one of the largest and most successful fringe festivals in the nation, the largest multi-disciplinary performing arts festival in New York State, and one of the region’s most anticipated festivals each year.

It takes a village to raise a Fringe, and that village includes a committed team of volunteers. Our volunteers believe in the mission of the Fringe and they LOVE it. That’s why they are willing to donate their time to scan tickets, usher, and provide support as needed in other areas so that festival goers have an awesome experience for 12 exciting days in September.

This volunteer team needs a coach, a Fringe staff member who screens and selects the volunteers, coordinates their schedule, trains them, regularly communicates with them, and makes sure all slots are filled. That’s you, the Volunteer Coordinator.

You’ll be managing and maintaining the Volunteer Management database and creating a volunteer staffing schedule based on performances scheduled throughout the festival. You’ll fill the pool of volunteers and reach out to them as needed to fill open slots. You’ll also be distributing the daily schedule to the venues where volunteers will be scanning tickets for their shows. You’ll be fielding questions in a timely, cheerful manner, all the while thinking about how cool it is that you get to play such an important role in this amazing Fringe.

One more thing - actually, it could be many more things. On occasion, you’ll be called on to pitch in to help in areas that may seem out of the scope of your role. The Fringe needs team members who are eager and able to stretch themselves and lend a hand without hesitation. If that is you, then…

Are you ready to jump in for work that starts immediately and runs through the month of September?

The Fringe is committed to building a culturally diverse working and performing environment, and we want you to be part of that.

To be considered for this position, please send a cover letter and your resume to jobs@rochesterfringe.com.


PRODUCTION ASSISTANTS

How FUN is the KeyBank Rochester Fringe Festival? The Fringe is a great place for performers who enjoy showing off their creative talents, and for the Fringe-goers they entertain. But it’s even more fun to conduct hands-on work where you literally make it happen. That’s you, the Production Assistant! You’re the one who does whatever it takes to support the production of shows at Fringe curated venues.  Working as part of a team of Production Assistants and other Fringe-loving colleagues, you will carry out tasks that enable smooth operation and an engaging, memorable experience for performers and spectators.

Warning: This position is not a good fit for someone who prefers a desk job and/or who thrives on predictability. You’ll be on the move constantly, addressing needs as they emerge – with equipment, people, weather, etc.  You’ll be lifting things (up to 50 pounds) and fixing things and pitching in whenever, wherever, and however needed.  You’ll be behind-the-scenes making things happen and interfacing with festival goers. Priorities and direction will change – your job will be as dynamic as the Fringe itself! 

Does that still sound like fun to you?  Great! We are looking for collaborative, flexible, energetic team players with a strong work ethic who are passionate about people, the performing arts, and Rochester.  You must be responsible, a good listener, and most importantly, willing and eager to learn.  Bonus points if you have prior, relevant experience.

The Fringe is committed to building a culturally diverse working and performing environment, and we want you to be part of that.

Are you ready to jump in for a few short, but exciting, weeks in September? 

The success of the Fringe isn’t possible without hands-on, can-do Production Assistants.  We are looking for you.

To be considered for this position, please send a cover letter and your resume to jobs@rochesterfringe.com.


Rochester Fringe Festival, Inc. (the “Fringe”) is firmly committed to creating a respectful working environment and prohibits unlawful discrimination or harassment based on race, sex, gender, age, religion, disability, sexual orientation, gender identity, gender expression, predisposing genetic characteristics, genetic information, national origin, military status, color, marital status, domestic violence victim status, or any other characteristics protected by law.  This prohibition against unlawful discrimination and harassment applies to all terms and conditions of employment, including hiring, placement, assignment of duties, training, promotion, termination, compensation and benefits.  All Fringe employees are responsible, individually and collectively, for fostering respect and teamwork in the workplace and for complying with this policy prohibiting discrimination and harassment in all facets of the Fringe’s business.

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