Job Postings
We want you to join our team and be a part of this year’s Fringe! We are currently hiring the following roles:
House Manager
Controller
Customer Service Representatives
Production Assistants
Current as of May 10, 2024. Scroll down for exact details.
House Manager
Rochester Fringe Festival, New York’s largest multidisciplinary performing arts festival, is currently seeking a House Manager to ensure a pleasant and professional theatre experience for festival-goers.
This year, our beloved festival turns 13, and we are celebrating by making sure our Fringe Fanatics get what they came for: fun, amazing performances by talented, amazing performers!
- Status: Employee
- Pay: $22/hour
- Hours: Full-Time
- Contract: Early September through September 21, 2024.
As House Manager, you’ve got important work to do:
- Inspire and support our volunteers:
- Assist with volunteer training along with the Volunteer Coordinator and Director of Sales.
- Supervise volunteer ushers during their scheduled shifts, delegating pre-show assignments such as Ticket Scanning, seating, set-up, and changeover.
- Delight our audience members and address issues seamlessly:
- Encourage and role model proactive guest management by recognizing opportunities before they occur, resolving the ones that do, and leaving the guest with a positive experience.
- Ensure audience members are seated quickly, allowing the performance to begin on time.
- Work with the Box Office on ticketing matters, such as assigned booths, and patron ticketing issues.
- During performance, attend to the lobby and any lobby displays while being aware of and checking on the progress of the show and the patrons.
- Prevent latecomers from disrupting the performance by seating them at appropriate intervals as specified by the Stage Manager.
- Partner with your Fringe teammates and do whatever needs to be done:
- Work collaboratively with other members of staff.
- Willingly pitch in and help in other areas of the festival as needed.
- You are eligible to be considered for this position if you meet all the following criteria:
- Prior experience as a House Manager or similar role
- Outstanding interpersonal/collaboration skills
- Positive attitude and friendly disposition
- Customer service orientation
- Creative problem-solving skills
If you are excited about the responsibilities of this job and you meet all of the above criteria we want to hear from you ASAP!
To be considered for this position, please send a cover letter (indicating your availability) and your resume to jobs@rochesterfringe.com.
Controller
The Rochester Fringe Festival, New York State’s largest multidisciplinary performing arts festival, is currently hiring a Controller! As the Controller, you’ll provide strategic leadership and oversight of our accounting, financial, and “controllership” services, ensuring the smooth operation of our organization year-round and during our exciting festival season.
We are seeking an individual known for their meticulous attention to detail, exceptional organizational skills, adeptness in financial analysis, and dedication to upholding fiscal integrity, all while fostering a collaborative and team-oriented environment. A passion for the arts, a commitment to the Fringe’s mission, and experience in non-profit finance are all essential.
This is a part-time, employee position. While the festival itself lasts 12 days, the Fringe is a year-round organization. It is expected that the Controller will work approximately 12 hours/week during the off season ramping up to 25 hours+ per week during the on-season of August, September, and October.
- Status: Year-Round Employee
- Pay: $34-$36/hour, commensurate with experience.
- Hours: Part-Time, with nearly full-time during festival season.
Duties will include the following:
- Manage all aspects of the accounting department, including accounts payable, accounts receivable, payroll, and general ledger
- Prepare and analyze financial statements and present to the finance committee and board of directors.
- Manage the month-end and year-end closing processes.
- Conduct regular audits to ensure accuracy and integrity of financial data.
- Oversee budgeting and forecasting activities.
- Coordinate with external auditors for annual audits.
- Ensure compliance with federal and NYS non-profit regulations.
- Provide guidance on technical accounting issues.
- Manage cash flow and treasury functions.
- Supervise payroll processing and accounts payable/receivable activities.
- Utilize QuickBooks software for financial recordkeeping.
- Handle financial grant reporting and the tracking of restricted grants as required.
- Budgeting and Forecasting: Collaborate with the festival producer on budgeting and forecasting activities.
- Coordinate with HR and our payroll provider on financial matters as needed.
- Ensure timely entry of biweekly retirement plan contributions.
In addition, we seek an experienced professional who matches the following required qualifications:
- Experience in a similar, finance leadership role.
- Strong experience in non-profit finance.
- Strong proficiency in Quickbooks.
- Excellent communication and interpersonal skills.
- Detail-oriented with a commitment to accuracy.
- Ability to adapt to changing priorities in a fast-paced environment.
- The ability to think in a flexible manner.
- The ability to work as part of a team.
Bonus points for meeting the follow preferred criteria:
- Bachelor’s degree in Accounting or Finance (Master’s degree preferred)
- CPA designation.
- Specific training in non-profit finance.
- Experience in arts/culture funding.
- Experience in capital campaigns.
At the Fringe, we offer competitive compensation packages including benefits such as flexible and hybrid work, health insurance, a 403B plan, generous paid time off, professional development opportunities, tickets to shows, and FUN.
The Rochester Fringe Festival, Inc. (the “Fringe”) is firmly committed to creating a respectful working environment and prohibits unlawful discrimination or harassment based on race, sex, gender, age, religion, disability, sexual orientation, gender expression, predisposing genetic characteristics, genetic information, national origin, military status, color, marital status, domestic violence victim status, or any other characteristics protected by law. This prohibition against unlawful discrimination and harassment applies to all terms and conditions of employment, including hiring, placement, assignment of duties, training, promotion, termination, compensation and benefits. All Fringe employees are responsible, individually and collectively, for fostering respect and teamwork in the workplace and for complying with this policy prohibiting discrimination and harassment in all facets of the Fringe’s business.
To apply, please send your cover letter and resume to jobs@rochesterfringe.com
Customer Service Representatives
The first step for many patrons who attend an event at the Rochester Fringe Festival is buying a ticket at the Box Office, or looking at a t-shirt in the merchandise tent. Do you want to be one of the smiling faces that they see? Great! Because we are accepting applications for Customer Service Representatives!
This job is highly customer service based - working with patrons in person, as well as over the phone, and occasionally assisting the Front of House staff with scanning/banding patrons attending an event in the Spiegeltent.
A successful candidate would be skilled in the following areas:
- Emcee-ing - Ability to communicate clearly and professionally in both written and verbal communication is critical.
- Troup-oriented - In addition to communicating with our external patrons, it will also be necessary to work well with other Fringe staff members.
- Showing your work - There are a lot of moving pieces and in the troup-oriented spirit, it helps immensely if you are thoughtful about making notes about work which has been completed, still needs to be done, or flagging potential issues to review later.
- Computer-Nerding - At Fringe, we operate on a number of web-based platforms to keep everyone on the same page (tickets, POS, task delegation, case management, spreadsheets/docs, etc) so you should be comfortable navigating around those systems efficiently.
Prior experience in ticketing or retail is a plus, but we are excited to train candidates with the right attitude. Other skills that will make you stand out: success in a customer-facing role. For example, has a customer ever told you that you made their day? Tell us your favorite success story in your cover letter!
Employment Term: Late August through September 22, 2024. This position is $17/hour.
To be considered for this position, please send a cover letter (indicating your availability) and your resume to jobs@rochesterfringe.com.
Rochester Fringe Festival, Inc. (the “Fringe”) is firmly committed to creating a respectful working environment and prohibits unlawful discrimination or harassment based on race, sex, gender, age, religion, disability, sexual orientation, gender expression, predisposing genetic characteristics, genetic information, national origin, military status, color, marital status, domestic violence victim status, or any other characteristics protected by law. This prohibition against unlawful discrimination and harassment applies to all terms and conditions of employment, including hiring, placement, assignment of duties, training, promotion, termination, compensation and benefits. All Fringe employees are responsible, individually and collectively, for fostering respect and teamwork in the workplace and for complying with this policy prohibiting discrimination and harassment in all facets of the Fringe’s business.
Production Assistants
How FUN is the Rochester Fringe Festival? The Fringe is a great place for performers who enjoy showing off their creative talents, and for the Fringe-goers they entertain. But it’s even more fun to conduct hands-on work where you literally make it happen. That’s you, the Production Assistant! You’re the one who does whatever it takes to support the production of shows at Fringe curated venues. Working as part of a team of Production Assistants and other Fringe-loving colleagues, you will carry out tasks that enable smooth operation and an engaging, memorable experience for performers and spectators.
Warning: This position is not a good fit for someone who prefers a desk job and/or who thrives on predictability. You’ll be on the move constantly, addressing needs as they emerge – with equipment, people, weather, etc. You’ll be lifting things (up to 50 pounds) and fixing things and pitching in whenever, wherever, and however needed. You’ll be behind-the-scenes making things happen and interfacing with festival goers. Priorities and direction will change – your job will be as dynamic as the Fringe itself!
Does that still sound like fun to you? Great! We are looking for collaborative, flexible, energetic team players with a strong work ethic who are passionate about people, the performing arts, and Rochester. You must be responsible, a good listener, and most importantly, willing and eager to learn. Bonus points if you have prior, relevant experience.
The Fringe is committed to building a culturally diverse working and performing environment, and we want you to be part of that.
Are you ready to jump in with both feet for a few short but exciting weeks in September?
The success of the Fringe isn’t possible without hands-on, can-do Production Assistants. We are looking for you.
Employment Term: Late August through September 24, 2024. This position is $17/hour.
To be considered for this position, please send a cover letter and your resume to jobs@rochesterfringe.com.
Rochester Fringe Festival, Inc. (the “Fringe”) is firmly committed to creating a respectful working environment and prohibits unlawful discrimination or harassment based on race, sex, gender, age, religion, disability, sexual orientation, gender expression, predisposing genetic characteristics, genetic information, national origin, military status, color, marital status, domestic violence victim status, or any other characteristics protected by law. This prohibition against unlawful discrimination and harassment applies to all terms and conditions of employment, including hiring, placement, assignment of duties, training, promotion, termination, compensation and benefits. All Fringe employees are responsible, individually and collectively, for fostering respect and teamwork in the workplace and for complying with this policy prohibiting discrimination and harassment in all facets of the Fringe’s business.
