Job Postings

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Job Postings

Current as of August 11, 2021


HOUSE MANAGER

Rochester Fringe Festival, New York’s largest multidisciplinary performing arts festival, is currently seeking a House Manager to ensure a pleasant and professional theatre experience for festival-goers.

This year, our beloved festival turns 10, and we are celebrating double digits by making sure our Fringe Fanatics get what they came for: fun, amazing performances by talented, amazing performers! As House Manager, you’ve got important work to do:

  • Inspire and support our volunteers:
       
    • Assist with volunteer training along with the Volunteer Coordinator and Director of Sales.
    •  
    • Supervise volunteer ushers during their scheduled shifts, delegating pre-show assignments such as Ticket Scanning, seating, set-up, and changeover.
  • Delight our audience members and address issues seamlessly:

       
    • Encourage and role model proactive guest management by recognizing opportunities before they occur, resolving the ones that do, and leaving the guest with a positive experience.
    •  
    • Ensure audience members are seated quickly, allowing the performance to begin on time.
    •  
    • Work with the Box Office on ticketing matters, such as assigned booths, and patron ticketing issues.
    •  
    • During performance, attend to the lobby and any lobby displays while being aware of and checking on the progress of the show and the patrons.
    •  
    • Prevent latecomers from disrupting the performance by seating them at appropriate intervals as specified by the Stage Manager.
  • Partner with your Fringe teammates and do whatever needs to be done:

       
    •   Work collaboratively with other members of staff.
    •  
    •   Willingly pitch in and help in other areas of the festival as needed.

You are eligible to be considered for this position if you meet all the following criteria:

  • Prior experience as a House Manager or similar role
  • Outstanding interpersonal/collaboration skills
  • Positive attitude and friendly disposition
  • Customer service orientation
  • Creative problem-solving skills

If you are excited about the responsibilities of this job and you meet all of the above criteria (bonus points if your license plate says HOUSE MGR or your coffee mug says MY HOUSE IS A THEATRE), we want to hear from you ASAP!

To apply, please send a cover letter (including your availability and why you are a great fit for this position) and resume to jobs@rochesterfringe.com. Candidates who do not submit a cover letter with the information requested may not be considered. So, show us your stuff in your cover letter!

Rochester Fringe Festival, Inc. (the “Fringe”) is firmly committed to creating a respectful working environment and prohibits unlawful discrimination or harassment based on race, sex, gender, age, religion, disability, sexual orientation, gender expression, predisposing genetic characteristics, genetic information, national origin, military status, color, marital status, domestic violence victim status, or any other characteristics protected by law. This prohibition against unlawful discrimination and harassment applies to all terms and conditions of employment, including hiring, placement, assignment of duties, training, promotion, termination, compensation and benefits. All Fringe employees are responsible, individually and collectively, for fostering respect and teamwork in the workplace and for complying with this policy prohibiting discrimination and harassment in all facets of the Fringe’s business.


VACCINE VERIFICATION ASSISTANTS/

The show must go on! The KeyBank Rochester Fringe Festival is coming soon and we need to make sure everyone 12 and over who attends our indoor events has been fully vaccinated against COVID-19. We are committed to providing a fun experience to all patrons while maintaining a safe and healthy environment.

We therefore need friendly, helpful, tech-savvy people to come on board this year as Vaccine Verification Assistants.

You may be working at any of the Fringe venues, checking vaccination status of all patrons before they enter a show. You will receive training on how to properly verify an Excelsior pass, vaccination card, or other eligible proof of vaccination.

This on-site position will run for the duration of the festival (September 14-25, 2021), with training held before then, TBD. Your schedule will vary depending on the needs of the venues, as well as availability of assistants hired.

Prior experience in customer service or technical support is a plus, but we are excited to train candidates with the right attitude. To be considered for this position, please send a cover letter (indicating your availability) and your resume to jobs@rochesterfringe.com.

The Fringe is committed to building a culturally diverse working and performing environment, and we want you to be part of that.

PLEASE NOTE: All staff are required to be fully vaccinated against COVID-19.

Rochester Fringe Festival, Inc. (the “Fringe”) is firmly committed to creating a respectful working environment and prohibits unlawful discrimination or harassment based on race, sex, gender, age, religion, disability, sexual orientation, gender expression, predisposing genetic characteristics, genetic information, national origin, military status, color, marital status, domestic violence victim status, or any other characteristics protected by law. This prohibition against unlawful discrimination and harassment applies to all terms and conditions of employment, including hiring, placement, assignment of duties, training, promotion, termination, compensation and benefits. All Fringe employees are responsible, individually and collectively, for fostering respect and teamwork in the workplace and for complying with this policy prohibiting discrimination and harassment in all facets of the Fringe’s business.


CUSTOMER SERVICE REPRESENTATIVES

The first step for many patrons who attend an event at the KeyBank Rochester Fringe Festival is buying a ticket at the Box Office, or looking at a t-shirt in the merchandise tent. Do you want to be one of the smiling faces that they see? Great! Because we are accepting applications for Customer Service Representatives!

This job is highly customer service based - working with patrons in person, as well as over the phone, and occasionally assisting the Front of House staff with scanning/banding patrons attending an event in the Spiegeltent.

A successful candidate would be skilled in the following areas:

  • Emcee-ing - Ability to communicate clearly and professionally in both written and verbal communication is critical. Troup-oriented - In addition to communicating with our external patrons, it will also be necessary to work well with other Fringe staff members.
  • Showing your work - There are a lot of moving pieces and in the troup-oriented spirit, it helps immensely if you are thoughtful about making notes about work which has been completed, still needs to be done, or flagging potential issues to review later.
  • Computer-Nerding - At Fringe, we operate on a number of web-based platforms to keep everyone on the same page (tickets, POS, task delegation, case management, spreadsheets/docs, etc) so you should be comfortable navigating around those systems efficiently.

Prior experience in ticketing or retail is a plus, but we are excited to train candidates with the right attitude. Other skills that will make you stand out: success in a customer-facing role. For example, has a customer ever told you that you made their day? Tell us your favorite success story in your cover letter!

This on-site position will begin when the Speigeltent opens in early September, (training may be held earlier, but that is TBD) and will run for the duration of the festival (September 14-25, 2021). Schedule will vary depending on the needs of the sales office, as well as availability of representatives hired. Please include your availability in your cover letter as well.

To be considered for this position, please include a cover letter (indicating your availability) and resume to jobs@rochesterfringe.com.

The Fringe is committed to building a culturally diverse working and performing environment, and we want you to be part of that.

PLEASE NOTE: All staff are required to be fully vaccinated against COVID-19.

Rochester Fringe Festival, Inc. (the “Fringe”) is firmly committed to creating a respectful working environment and prohibits unlawful discrimination or harassment based on race, sex, gender, age, religion, disability, sexual orientation, gender expression, predisposing genetic characteristics, genetic information, national origin, military status, color, marital status, domestic violence victim status, or any other characteristics protected by law. This prohibition against unlawful discrimination and harassment applies to all terms and conditions of employment, including hiring, placement, assignment of duties, training, promotion, termination, compensation and benefits. All Fringe employees are responsible, individually and collectively, for fostering respect and teamwork in the workplace and for complying with this policy prohibiting discrimination and harassment in all facets of the Fringe’s business.


VENUE TICKETING MANAGER

The KeyBank Rochester Fringe Festival Box Office is looking for a Venue Ticketing Manager to help coordinate the ticketing needs of all of our satellite venues.

The Fringe extends far beyond the Spiegeltent and Spiegelgarden at One Fringe Place. Performances are happening all over Rochester, in traditional venues, and surprising spaces alike. Our Venue Ticketing Manager works with all of our venues to help set up their box office for success, and to assist them during the festival to ensure operations run smoothly. If this sounds like your kind of job, we want your application!

This position falls within The Fringe Box Office, so customer service is important. Both directly interacting with customers, and assisting venues to understand policies and how to handle customer service inquiries. A successful candidate would be skilled in the following areas:

  • Supervising - This position is a supervisory position in the ticket office. It will require quick thinking, and the ability to make good decisions in a fast-paced, potentially stressful environment.
  • Training - A large portion of this role will be working with our venues. This includes training them on the use of our ticketing system (TicketLeap), working with them on cash-handling/reconciliation procedures, and being available to answer questions as they arise.
  • Troop-Oriented - In addition to communicating with the venues, it will also be necessary to work well with other Fringe staff members, and customers.
  • Emcee-ing - Ability to communicate clearly and professionally in both written and verbal communication is critical. Showing your work - There are a lot of moving pieces and in the troup-oriented spirit, it helps immensely if you are thoughtful about making notes about work which has been completed, still needs to be done, or flagging potential issues to review later.
  • Computer-Nerding - At Fringe, we operate on a number of web-based platforms to keep everyone on the same page (ticketing through TicketLeap, task delegation via ClickUp, case management on Desk/Salesforce, spreadsheets/docs, etc) so you should be comfortable navigating around those systems efficiently. Familiarity with those particular systems is not critical, but you must be excited about the idea of learning a new system.

Prior experience in ticketing and/or customer service is a plus, but we are excited to train candidates with the right attitude. Other skills that will make you stand out: success in a customer-facing role, prior supervisory experience. For example, has a customer ever told you that you made their day, or a colleague thanked you for how much you helped them? Tell us your favorite success story in your cover letter!

This position will begin ASAP in a limited, telecommuting, capacity while working with the Director on systems/operations. As we approach the festival, the hours will increase. When the Box Office opens in early September, it will increase to 35-40 hours and will be an on-site role for the duration of the festival, (September 14-25, 2021.) Exact schedule will vary depending on needs of the ticket office, as well as availability of representatives hired. Please include your availability in your cover letter as well.

To be considered for this position, please include a cover letter (indicating your availability) and resume to jobs@rochesterfringe.com.

The Fringe is committed to building a culturally diverse working and performing environment, and we want you to be part of that.

PLEASE NOTE: All staff are required to be fully vaccinated against COVID-19.

Rochester Fringe Festival, Inc. (the “Fringe”) is firmly committed to creating a respectful working environment and prohibits unlawful discrimination or harassment based on race, sex, gender, age, religion, disability, sexual orientation, gender expression, predisposing genetic characteristics, genetic information, national origin, military status, color, marital status, domestic violence victim status, or any other characteristics protected by law. This prohibition against unlawful discrimination and harassment applies to all terms and conditions of employment, including hiring, placement, assignment of duties, training, promotion, termination, compensation and benefits. All Fringe employees are responsible, individually and collectively, for fostering respect and teamwork in the workplace and for complying with this policy prohibiting discrimination and harassment in all facets of the Fringe’s business.



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