Job Postings
The festival is slowly approaching and we are beginning to accept applications! If you are interested in any positions, please email jobs@rochesterfringe.com.
Positions Open (with more to come!):- House Manager
- Production Assistant
- Customer Service Representative
House Manager
Rochester Fringe Festival, New York’s largest multidisciplinary performing arts festival, is currently seeking a House Manager to ensure a pleasant and professional theatre experience for festival-goers.
This year, our beloved festival turns 15, and we are celebrating by making sure our Fringe Fanatics get what they came for: fun, amazing performances by talented, amazing performers! As House Manager, you’ve got important work to do:
Inspire and support our volunteers:
- Assist with volunteer training along with the Volunteer Coordinator and Director of Sales.
- Supervise volunteer ushers during their scheduled shifts, delegating pre-show assignments such as Ticket Scanning, seating, set-up, and changeover.
Delight our audience members and address issues seamlessly:
- Encourage and role model proactive guest management by recognizing challenges before they occur, resolving the ones that do, and leaving the guest with a positive experience.
- Ensure audience members are seated quickly, allowing the performance to begin on time.
- Work with the Box Office on ticketing matters, such as assigned booths, and patron ticketing issues.
- During performance, attend to the lobby and any lobby displays while being aware of and checking on the progress of the show and the patrons.
- Prevent latecomers from disrupting the performance by seating them at appropriate intervals as specified by the Stage Manager.
Partner with your Fringe teammates and do whatever needs to be done:
- Work collaboratively with other members of staff.
- Willingly pitch in and help in other areas of the festival as needed.
You are eligible to be considered for this position if you meet all the following criteria:
- Prior experience as a House Manager or similar role
- Outstanding interpersonal/collaboration skills
- Positive attitude and friendly disposition
- Customer service orientation
- Creative problem-solving skills
If you are excited about the responsibilities of this job and you meet all of the above criteria we want to hear from you ASAP!
To be considered for this position, please send a cover letter (indicating your availability) and your resume to jobs@rochesterfringe.com.
Employment Term: Beginning of September through September 27, 2026. This position is $23.09/hour.
Production Assistant
How FUN is the Rochester Fringe Festival? The Fringe is New York State’s largest multidisciplinary performing arts festival and runs September 15-26 this year. It’s a great place for performers who enjoy showing off their creative talents, and for the Fringe-goers they entertain. But it’s even more fun to conduct hands-on work where you literally make it happen. That’s you, the Production Assistant! You’re the one who does whatever it takes to support the production of shows at Fringe curated venues. Working as part of a team of Production Assistants and other Fringe-loving colleagues, you will carry out tasks that enable smooth operation and an engaging, memorable experience for performers and spectators.
Warning: This position is not a good fit for someone who prefers a desk job and/or who thrives on predictability. You’ll be on the move constantly, addressing needs as they emerge – with equipment, people, weather, etc. You’ll be lifting things (up to 50 pounds) and fixing things and pitching in whenever, wherever, and however needed. You’ll be behind-the-scenes making things happen and interfacing with festival goers. Priorities and direction will change – your job will be as dynamic as the Fringe itself!
Does that still sound like fun to you? Great! We are looking for collaborative, flexible, energetic team players with a strong work ethic who are passionate about people, the performing arts, and Rochester. You must be responsible, a good listener, and most importantly, willing and eager to learn. Bonus points if you have prior, relevant experience.
The Fringe is committed to building a culturally diverse working and performing environment, and we want you to be part of that.
Are you ready to jump in with both feet for a few short but exciting weeks in late August and September?
This role is part-time in August, but moves to full-time during September. As the festival occurs at all hours, this will not be a typically 9am-5pm role. (The festival runs September 15-26, but set-up and take down exist before and after.)
The success of the Fringe isn’t possible without hands-on, can-do Production Assistants. We are looking for you.
To be considered for this position, please send a cover letter (indicating your availability) and your resume to jobs@rochesterfringe.com.
The pay rate for this position is $17.80/hr with an employment term of late August through September!
Festival Customer Service Representative
The first step for many patrons who attend an event at the Rochester Fringe Festival is buying a ticket at the Box Office, or looking at a t-shirt in the merchandise tent. Do you want to be one of the smiling faces that they see? Great! Because we are accepting applications for Customer Service Representatives!
This job is highly customer service based - working with patrons in person, as well as over the phone, and occasionally assisting the Front of House staff with scanning/banding patrons attending an event in the Spiegeltent.
A successful candidate would be skilled in the following areas:
Emcee-ing - Ability to communicate clearly and professionally in both written and verbal communication is critical.
Troup-oriented - In addition to communicating with our external patrons, it will also be necessary to work well with other Fringe staff members.
Showing your work - There are a lot of moving pieces and in the troup-oriented spirit, it helps immensely if you are thoughtful about making notes about work which has been completed, still needs to be done, or flagging potential issues to review later.
Computer-Nerding - At Fringe, we operate on a number of web-based platforms to keep everyone on the same page (tickets, POS, task delegation, case management, spreadsheets/docs, etc) so you should be comfortable navigating around those systems efficiently.
Prior experience in ticketing or retail is a plus, but we are excited to train candidates with the right attitude. Other skills that will make you stand out: success in a customer-facing role. For example, has a customer ever told you that you made their day? Tell us your favorite success story in your cover letter!
Employment Term: Late August through September 27, 2026.
Schedule will vary depending on the needs of the sales office, as well as availability of representatives hired. Please include your availability in your cover letter as well.
To be considered for this position, please send a cover letter (indicating your availability) and your resume to jobs@rochesterfringe.com.
The pay rate for this position is $17.80/hr!
