Job Postings
The festival is slowly approaching and we are beginning to accept applications! If you are interested in any positions, please email jobs@rochesterfringe.com.
Positions Open:- Customer Service Representative
Festival Customer Service Representative
The first step for many patrons who attend an event at the Rochester Fringe Festival is buying a ticket at the Box Office, or looking at a t-shirt in the merchandise tent. Do you want to be one of the smiling faces that they see? Great! Because we are accepting applications for Customer Service Representatives!
This job is highly customer service based - working with patrons in person, as well as over the phone, and occasionally assisting the Front of House staff with scanning/banding patrons attending an event in the Spiegeltent.
A successful candidate would be skilled in the following areas:
Emcee-ing - Ability to communicate clearly and professionally in both written and verbal communication is critical.
Troup-oriented - In addition to communicating with our external patrons, it will also be necessary to work well with other Fringe staff members.
Showing your work - There are a lot of moving pieces and in the troup-oriented spirit, it helps immensely if you are thoughtful about making notes about work which has been completed, still needs to be done, or flagging potential issues to review later.
Computer-Nerding - At Fringe, we operate on a number of web-based platforms to keep everyone on the same page (tickets, POS, task delegation, case management, spreadsheets/docs, etc) so you should be comfortable navigating around those systems efficiently.
Prior experience in ticketing or retail is a plus, but we are excited to train candidates with the right attitude. Other skills that will make you stand out: success in a customer-facing role. For example, has a customer ever told you that you made their day? Tell us your favorite success story in your cover letter!
Employment Term: Late August through September 27, 2026.
Schedule will vary depending on the needs of the sales office, as well as availability of representatives hired. Please include your availability in your cover letter as well.
To be considered for this position, please send a cover letter (indicating your availability) and your resume to jobs@rochesterfringe.com.
The pay rate for this position is $17.80/hr!
