Job Postings

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Current Job Postings

Box Office Manager

A team is only as good as the people leading them. The KeyBank Rochester Fringe Festival Box Office is looking for a spectacular Box Office Manager to help oversee the Spiegeltent/Festival Box Office. As the first step for many patrons who attend an event at the KeyBank Rochester Fringe Festival is buying a ticket, we are looking for someone with a keen ability to inspire a group to give phenomenal customer service. If that sounds like you, we want your application!

This job is highly customer service based - working with patrons in person, as well as over the phone, and occasionally assisting the Front of House staff with scanning/banding patrons attending an event in the Spiegeltent.

A successful candidate would be skilled in the following areas:

  • Leading - This position is a leadership position in the ticket office. It will require quick thinking, and the ability to make good decisions in a fast-paced, potentially stressful environment.
  • Rallying - A large component of success in this role will be inspiring the rest of the staff to provide exceptional customer service and to ensure that necessary work is being completed in a timely manner.
  • Troup-Oriented - In addition to communicating with our external patrons, it will also be necessary to work well with other Fringe staff members.
  • Emcee-ing - Ability to communicate clearly and professionally in both written and verbal communication is critical.
  • Showing your work - There are a lot of moving pieces and in the troup-oriented spirit, it helps immensely if you are thoughtful about making notes about work which has been completed, still needs to be done, or flagging potential issues to review later.
  • Computer-Nerding - At Fringe, we operate on a number of web-based platforms to keep everyone on the same page (ticketing through TicketLeap, task delegation via Asana, case management on Desk/Salesforce, spreadsheets/docs, etc) so you should be comfortable navigating around those systems efficiently. Familiarity with those particular systems is not critical, but you must be excited about the idea of learning a new system.

Prior experience in ticketing and/or customer service is a plus, but we are excited to train candidates with the right attitude. Other skills that will make you stand out: success in a customer-facing role, prior supervisory experience. For example, has a customer ever told you that you made their day, or a colleague thanked you for how much you helped them? Tell us your favorite success story in your cover letter!

This position will begin ASAP in a limited, telecommuting, capacity while working with the Director on systems/operations. As we approach the festival, the hours will increase. When the Box Office opens on September 9th, it will increase to 35-40 hours and will be an on-site role for the duration of the festival, (September 12-22, 2018.) Exact schedule will vary depending on needs of the ticket office, as well as availability of representatives hired. Please include your availability in your cover letter as well.

To be considered for this position, please send a cover letter (indicating your availability) and your resume to jobs@rochesterfringe.com.

We value diversity, equity and inclusion, and we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Venue Ticketing Manager

The KeyBank Rochester Fringe Festival Box Office is looking for a Venue Ticketing Manager to help coordinate the ticketing needs of all of our satellite venues.

The Fringe extends far beyond the Spiegeltent and Spiegelgarden at One Fringe Place. Performances are happening all over Rochester, in traditional venues and surprising spaces alike. Our Venue Ticketing Manager works with all of our venues to help set up their box office for success and to assist them during the festival to ensure operations run smoothly. If this sounds like your kind of job, we want your application!

This position falls within The Fringe Box Office, therefore customer service is important. Both directly interacting with customers and assisting venues to understand policies and how to handle customer service inquiries. A successful candidate would be skilled in the following areas:

  • Supervising - This position is a supervisory position in the ticket office. It will require quick thinking, and the ability to make good decisions in a fast-paced, potentially stressful environment.
  • Training - A large portion of this role will be working with our venues. This includes training them on use of our ticketing system (TicketLeap), working with them on cash-handling/reconciliation procedures, and being available to answer questions as they arise.
  • Troup-Oriented - In addition to communicating with the venues, it will also be necessary to work well with other Fringe staff members, and customers.
  • Emcee-ing - Ability to communicate clearly and professionally in both written and verbal communication is critical.
  • Showing your work - There are a lot of moving pieces and in the troup-oriented spirit, it helps immensely if you are thoughtful about making notes about work which has been completed, still needs to be done, or flagging potential issues to review later.
  • Computer-Nerding - At Fringe, we operate on a number of web-based platforms to keep everyone on the same page (ticketing through TicketLeap, task delegation via Asana, case management on Desk/Salesforce, spreadsheets/docs, etc) so you should be comfortable navigating around those systems efficiently. Familiarity with those particular systems is not critical, but you must be excited about the idea of learning a new system.

Prior experience in ticketing and/or customer service is a plus, but we are excited to train candidates with the right attitude. Other skills that will make you stand out: success in a customer-facing role, prior supervisory experience. For example, has a customer ever told you that you made their day, or a colleague thanked you for how much you helped them? Tell us your favorite success story in your cover letter!

This position will begin ASAP in a limited, telecommuting, capacity while working with the Director on systems/operations. As we approach the festival, the hours will increase. When the Box Office opens on September 9th, it will increase to 35-40 hours and will be an on-site role for the duration of the festival, (September 12-22, 2018.) Exact schedule will vary depending on needs of the ticket office, as well as availability of representatives hired. Please include your availability in your cover letter as well.

To be considered for this position, please send a cover letter (indicating your availability) and your resume to jobs@rochesterfringe.com.

We value diversity, equity and inclusion, and we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Lead Administrator

Description:The Lead Administrator is an employee who plays a key role in the production of the festival and administrative, office, and HR management for the year-round, effective operation of the organization.

The Lead Administrator shall be supervised by the Festival Producer.

The Lead Administrator shall supervise the payroll company and any additional administrators.

It is expected that the Lead Administrator will work a minimum of 25 hours/week, with varying hours immediate leading up to and during the Fringe.

The duties outlined in the description below represent the typical responsibilities this position is expected to carry out.  However, the Rochester Fringe Festival is a dynamic organization that must adjust priorities and responsibilities as circumstances change.  Therefore, other reasonable and relevant duties may be assigned as appropriate in order to meet the needs of the Fringe.  Acceptance of the terms outlined in this document presumes acknowledgment of the requirement to willingly execute such duties as needed.

The Lead Administrator shall:

Administration

  • Work closely with the festival producer to ensure that the festival’s correspondence is sent and reviewed in a timely manner.
  • Schedule meetings between the festival producer, other staff, board members, sponsors and others.
  • Take minutes for all board and committee meetings.
  • Prepare documents for board meetings.
  • Supervise the festival’s document retention policy and procedures.
  • Scanning and entering invoices.
  • Editing contracts (when a template is supplied).
  • Keep board and staff records.
  • Interfacing with vendors and sponsors.
  • Attend regular meetings with all members of the Fringe team.
  • Provide oversight over merchandise inventory.
  • Arranging catering for specific Fringe events as directed.

Office

  • Assist in the logistical management of moving in to the festival’s new office space.
  • Managing the temporary office space during the festival at One Fringe Place.
  • Managing the year-round Fringe office, including ordering supplies, liaising with maintenance when necessary, etc.

HR

  • Liaising with HR representative.
  • Distributing handbooks to staff and contractors.
  • Distributing emergency plans to staff and contractors.
  • Effectively communicating changes in state or federal labor laws to employees.
  • Creating a new system of timesheet submission in conjunction with HR representative.
  • Maintaining timesheets during the festival season and submitting to payroll company.

To be considered for this position and to learn more details on the position, please send a cover letter and your resume to jobs@rochesterfringe.com


Ticket Representatives (Box Office Staff)

The first step for many patrons who attend an event at the KeyBank Rochester Fringe Festival is buying a ticket at the Box Office. Do you want to be one of the smiling faces that they see? Great! Because we are accepting applications for Ticket Representatives!

This job is highly customer service based - working with patrons in person, as well as over the phone, and occasionally assisting the Front of House staff with scanning/banding patrons attending an event in the Spiegeltent.

A successful candidate would be skilled in the following areas:

  • Emcee-ing - Ability to communicate clearly and professionally in both written and verbal communication is critical.
  • Troup-oriented - In addition to communicating with our external patrons, it will also be necessary to work well with other Fringe staff members.
  • Showing your work - There are a lot of moving pieces and in the troup-oriented spirit, it helps immensely if you are thoughtful about making notes about work which has been completed, still needs to be done, or flagging potential issues to review later.
  • Computer-Nerding - At Fringe, we operate on a number of web-based platforms to keep everyone on the same page (ticketing, task delegation, case management, spreadsheets/docs, etc) so you should be comfortable navigating around those systems efficiently.

Prior experience in ticketing is a plus, but we are excited to train candidates with the right attitude. Other skills that will make you stand out: success in a customer-facing role. For example, has a customer ever told you that you made their day? Tell us your favorite success story in your cover letter!

This on-site position will begin when the Box Office opens on September 10th, (training may be held earlier, but that is TBD) and will run for the duration of the festival, (September 142-22, 2018.) Schedule will vary depending on needs of the ticket office, as well as availability of representatives hired. Please include your availability in your cover letter as well.

To be considered for this position, please send a cover letter (indicating your availability) and your resume to jobs@rochesterfringe.com.


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